What is your shipping and handling policy?

Same-Day Shipping Guarantee

All orders of in-stock items placed before the 7 p.m. CST (8 p.m. EST) cut-off time will ship the same day (business days only). Orders placed after the cut-off time will ship the following business day.

If your order contains any backordered items, a customer success representative will reach out to you via phone/email – if we fail to reach you, your order may be held until it can ship completely. Separate shipments may incur additional flat-rate shipping fees.

Shipping Pricing Options

We understand the significance of free shipping and are happy to offer it to all of our customers for all orders (online and call-in) over $150 within the contiguous U.S. (excludes AK, HI & PR). See the map below for estimated shipping times. 

Please note: Some products are excluded from our free shipping on orders over $150. If the product is excluded, it will be listed on the product's page.

We also utilize FedEx SmartPost as our economy shipping option, which is a service that cooperates with your local post office for delivery. You may select this shipping option during checkout, but please note that SmartPost deliveries may take up to 9 business days to arrive and no guarantee is made on specific arrival time.

Expedited shipping and standard FedEx Ground Shipping options are available at an additional expense to guarantee arrival by a certain day or your shipping will be refunded (see FedEx Money-Back Guarantee Policy for specifications). Please read through your checkout page for all available shipping rates and options in your area.

Please Note: Saturday overnight expedited shipping MUST be called in prior to the expedited shipping date (our offices are closed on weekends). Please call our Customer Success team at 800-562-7760 for more details or to place your order.

The below map shows the estimated transit business days for FedEx Ground service only.

Oversized Items

Some items (such as large heat presses, cutters and mass quantities of mugs) cannot be shipped via regular methods due to weight and will need to be shipped through a truckline carrier. We are happy to cover the shipping costs for these items if they are purchased at website pricing that qualifies for free shipping (approximately $100-$200 in cost of shipping), but the customer will be responsible for any additional fees incurred (residential fee, lift gate fee, appointment fee, etc.).

Please check individual product listings for any applicable information on special shipping requirements or give our customer success team a call for questions.

Lost Packages 

In the unfortunate circumstance that a package is lost or delayed, our team will work on the customer's behalf to locate the order. Please note that due to our shipping carriers’ follow-up policies, this process may take up to 2 business days to resolve – but we will do our best to get you the answers you need as quickly as we can. 

In some instances, packages may be delayed due to severe weather, and Express Delivery fees may not be eligible for refunds.

Customer Pickup Policies

For orders above $80, local customers have the option to pick up their items from our Hazelwood, MO location (as long as their desired products are in stock at our warehouse). Order pick-up is available Monday through Friday from 12:00 pm to 4:30 pm CST.

Order & Shipping Errors

To help prevent extra fees or additional delivery time, it’s important that all shipping detail are detailed correctly when placing your order online or by calling in. Please double-check all shipping information before submitting your order. Additional delivery charges due to customer errors (i.e., incorrect address or zip code entered in the online order fields) or post-order changes will be billed by FedEx directly to the customer.

Email Addresses & Tracking Numbers

Please provide a valid e-mail address when placing your order. Once the order is submitted, we will send out an email confirmation for you to review. After your order has shipped, we will use this email address to send you a tracking number for your shipment. Sign up for FedEx Delivery Manager to receive alerts when your packages are shipped, request for packages to be held at a pickup location, request a vacation hold, and view the arrival dates of your shipments.

Having your correct email address on hand will also assist us in contacting you should a problem arise with your order. Our number one priority is ensuring that you are happy with your order and you receive your items with enough time to fulfill your own orders. We are dedicated to making every effort possible to contact you about any concerning issues we have with an order to ensure the speediest and most accurate shipping possible.

International Orders

All orders to Hawaii, Alaska, Puerto Rico, and APO addresses are shipped by the method that gives you the best rate. ALL INTERNATIONAL ORDERS MAY BE ADJUSTED TO ENSURE ACCURATE SHIPPING COSTS. We will confirm your order total with you if the shipping total increases. Order tracking is usually not available for APO and FPO addresses. In those instances, give our customer success team a call to get the proper shipping dates for those orders.

For questions regarding shipping policies, don’t hesitate to shoot us an email at info@coastalbusiness.com or call our customer success team toll-free at 1-800-562-7760 (US only) or 314-447-2100 (outside of the United States). We also have Live Chat available on our website Monday through Friday from 8 a.m. until 7 p.m. (CST) for your convenience. Let us know if there are any extra actions we can take to make your experience better!



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