How can I exchange my unopened items?

If you purchased a product that you realize you don’t want or doesn’t meet your needs, and the product hasn't been opened or used, we are more than willing to take the product back (with limited exceptions) within 90 days of purchase. Please contact our customer service team by calling in at 1-800-562-7760 or by e-mail at info@coastalbusiness.com 

Note: We do not issue refunds on freight for non-defective merchandise

  1. Contact us to obtain a return authorization number.
  2. Send the product back (preferably with insurance – you are responsible for any damage to the product that occurs during shipping).
  3. Once we receive the product and inspect the condition, we will issue a credit, minus a 20% restocking fee. Credit will only be given for returns received in resalable condition (unopen and unused).
  4. The restocking fee will be waived if the product is being exchanged.
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